Retailer Jobs

Job Description:

Shift Supervisors are operational experts that keep the store running smoothly. By

Managing a shift, running a team, and making store operational decisions, they develop leadership

Skills for the future. They role model and coach the delivery of high-quality service while creating meaning-Full connections with customers and partners alike. All store partners received full benefits – medical, Dental, vision. We also have tuition reimbursement, RSP matching, stock options and more discounts!


Required Skills:

Ability to direct the work of others, Ability to learn quickly, Effective oral communication skills, Knowledge of the retail environment, Strong interpersonal skills, Ability to work part of a team and individually .


To learn more about what it means #tobeapartner and to apply online, please visit



As a Keyholder, you are an integral support to the management team, assisting in all personnel, product and merchandising functions, business processes and results for the store.

You demonstrate outstanding customer service and assume responsibility for total store operations when acting as Manager on Duty, leading by example and coaching the team to achieve and surpass store and individual targets for sales and key performance indicators, while operating in compliance with Company policies and procedures as well as Brand and visual presentation standards.


Leading Business Results:

  • Accountable for achieving and surpassing store business targets, including sales and productivity measures, labour management, customer satisfaction and inventory shrinkage as well as personal sales objectives.
  • Maintain awareness of mall, competitors or community activities that could impact business results; communicate information to the Store Manager.
  • Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.

Leading Brand & Visual Presentation Excellence:

  • Adhere to, and enforce, dress guidelines to properly represent the Brand.
  • Communicate and support brand, promotional, product and visual directives and standards as set out corporately.
  • Ensure staff is well versed in the features and benefits of merchandise through regular product knowledge sessions.

Leading Sales & Operational Excellence: 

  • Support the Store Manager in conducting staff meetings.
  • Support the Store Manager in the planning and execution of inventory cycle counts.
  • Support the Store Manager in the execution and follow-up of loss prevention action plans
  • Exemplify the company’s vision, mission, values and brand behaviors; lead by example at all times.
  • Adhere to and enforce the Code of Conduct and all other Company policies & procedures.
  • Support corporate expectations and systems and ensure proper execution of company initiatives, providing feedback to the Store Manager, as needed.
  • Consistently promote a positive shopping experience by focusing staff on the importance of connecting with customers. Ensure accountability of staff in building a repeat customer base by providing all customers with exceptional customer service.
  • Effectively manage customer complaints in a timely and effective manner.
  • Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
  • Monitor and manage on a daily basis: store and individual sales and key performance indicators, payroll and controllable expenses as well as all company initiatives. Align activities to ensure business goals are met.
  • Manage and delegate various tasks/duties to optimize sales productivity and the overall customer experience; Coach and support employees for effective completion of all selling and non-selling responsibilities.
  • Keep staff informed of all store and individual sales and productivity targets, marketing and sales promotions and other information to help them provide exceptional customer service and achieve goals.
  • Prepare necessary reporting as required by business processes and needs.
  • Maintain store standards in all areas of the business, in accordance with company operating policies and procedures.

Leading Excellence through People:

  • Consistently foster a positive working experience by treating all staff in a fair and consistent manner as well as promoting safe working practices.
  • Promote an environment that encourages participation, creativity and learning by sharing best practices and building on the ideas of others.
  • Model behavior that respects the background, experience and cultural differences of others, while upholding the values of the Company.
  • Provide clear direction and follow-up while monitoring progress of employees, to ensure timely and effective completion of assignments.



High school diploma; post-secondary education in business or related discipline, an asset.


1 year full-time retail experience, preferably with some supervisory experience.

Technical Skills:

Microsoft Office (Outlook, Word, Excel) or Open-Office.


  • Ownership
  • Honesty
  • Passion
  • Excellence
  • Teamwork
  • Creativity
  • Coaching
  • Decision quality
  • Communication
  • Monitoring
  • Mobilization

SUPERVISION: Approximately between 8 to 25 employees supervised directly and indirectly, depending on the period of the year and the volume of the store.


Schedule: Full time must be available to work a minimum of 25 hours per week; Part time must be available to work a maximum of 25 hours per week. Ability to work a flexible schedule to meet the needs of the business, including evenings, weekends, holidays and overnight shifts.

Travel: May be required to travel to other stores/divisions.

Physical: Able to work in a standing position 90% of the day. May be required to lift boxes (weighing up to 40 lbs.) and perform various store maintenance tasks which may require climbing ladders.


Please drop of resumes in store or email


The Store Manager acts as if he or she is the business owner and has ultimate responsibility* for the daily operations of the store. The Store Manager is accountable for effectively teaching, training and coaching store management into a high performing leadership team that achieves sales goals, meets merchandising brand standards and delivers operational excellence. The Store Manager is expected to role model AEO values and AEO Customer First behaviours in all actions and interactions in order to create a positive Customer First experience.



  • Motivate and inspire the team by delivering a compelling vision and purpose which encompasses American Eagle Outfitters’ Core values.
  • Act as the leader on duty and consistently model the brand customer service standards and Customer First selling behaviours.
  • Establish and communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and behaviour standards.
  • Build and support effective relationships with associates, peers and supervisor to effectively lead positive change.
  • Lead the management team through effective implementation of all AEO performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.)
  • Lead productive weekly leadership meetings that align with and drive the business strategy.
  • Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.

Drive for Results

  • Create and manage the execution of the store business plan to drive KPI results and maximize business opportunities to include CRM, Loyalty and technology.
  • Manage the controllable components of the P&L to achieve all store financial and expense targets.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Train and develop team on business acumen to drive business performance.
  • Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
  • Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
  • Build customer loyalty through in-store experience, utilization of social media and email capture.

Talent Management

  • Recruit, hire, develop and retain a high performing management and associate team.
  • Teach, train and coach the store management team through successful completion of MDP to develop future leaders for the company.
  • Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities and Success Factors through real-time coaching, scheduled touchbases, individual development planning and the performance review process.
  • Develop succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities.
  • Lead the annual review process for store management and associate team.
  • Manage all compensation decisions in partnership with the District Manager.
  • Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  • Ensure that the store management team adheres to and enforces all employment practices and policies.
  • Recognize and properly resolve customer and performance issues; communicate high priority issues to the District Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.

Visual & Operational Execution

  • Maintain company brand standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
  • Lead all visual directives, ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
  • Generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
  • Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • Oversee and ensure efficiency of all daily operational procedures.
  • Ensure store audit compliance and shrink results meet company loss prevention standards.


  • Minimum high school education or equivalent.
  • Minimum of 3 years of retail or equivalent management experience preferred.
  • Strong prioritizing, interpersonal, problem‐solving & planning skills.
  • Knowledge and understanding of employment laws including compliance with federal, provincial and local requirements.
  • Demonstrated ability to manage complex and competing priorities.
  • Strong communication, presentation, delegation and follow-up skills.
  • Demonstrated conflict management and resolution skills.
  • Demonstrated proficiency in training, sales generation and leading of functional teams.
  • Demonstrated ability to analyze business trends and reporting to drive sales.
  • Demonstrated ability to coach, provide feedback and manage substandard performance.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated ability to work in a fast‐paced and deadline‐oriented environment.
  • Ability to work a flexible schedule (subject to applicable law), to meet the needs of the business, including holidays, nights and weekends.
  • Computer and technology proficient.

*In locations where the Store Manager reports into a General Manager, the General Manager has ultimate responsibility for the store.

AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation ofreligion and disability in accordance with applicable law.


How to Apply:




Ricki’s, a recognized leader in ladies fashion retail across Canada,

is seeking ambitious, enthusiastic associates to join our dynamic

team and contribute to the successful growth of our company.

Our store environments are stimulating, fun, fast-paced and exciting.


Produce maximum sales and profits by achieving sales goals, ensuring excellent customer service is provided at all times, and through consistent, efficient management of store operations and associates.  Provide promotable associates through supportive training and delegating of authority where applicable.

  • Achieves profit goals by meeting sales volume and controlling expenses.
  • Provides excellent customer service and a comfortable shopping atmosphere through leadership by example, training, managing, and scheduling others.
  • Selects quality associates by effectively recruiting, interviewing, and hiring.
  • Trains and develops associates to become productive sales associates and promotable candidates.
  • Maintains store operations standards by ensuring accurate, timely processes with the following policies and procedures. 
  • Maintains store's appearance by ensuring merchandise standards and visual direction is implemented.



Previous successful experience as an assistant manager is required.  Must be a team player with good communication, people management and organization skills. 

We offer a fun work environment, competitive wages, great discounts, and a fun, friendly store atmosphere.

If you are interested in joining our team, please email your resume to .  We thank all applicants for their interest. Only those selected for interviews will be contacted.


Addition Elle is the trendsetter in the plus market in Canada! We champion a fashion democracy where style isn’t limited by size and our team delivers a world-class shopping experience to our customers.

We are looking for talented Fashion Associates to join our team!

Reporting to the Supervisor in charge, the Fashion Associate is the customer service specialist of the store! Their key focus is to wow and amaze customers through your know-how and fashion sense.

A typical day will also include the following:

  • Creating and maintaining a connection with customers;
  • Providing in depth product and promotion information;
  • Using the system to process transactions;
  • Assisting in product and visual merchandising;

This job might be for you if you are customer driven; you go out of you way to make your customers smile.

  • You like fashion…no actually, you love fashion. Your friends are always complimenting your wardrobe;
  • You enjoy and welcome change;
  • You’re flexible and don’t mind working evening and weekends…as long as you’re working with fun people;
  • You connect well with everyone and build trust easily;
  • You preferably have some previous fashion retail experience.

If this sounds like you, we want to speak with you!

The best way to apply is in store, but you can also apply on our website:

By the way, did you know that our brand is part of Reitmans Canada Limited (RCL as we affectionately call ourselves), that has over 800 Canada-wide locations represented by several exciting fashion apparel banners.

There are many ways to wear a career at RCL! #ReadytoRCL  


Caryl Baker Visage has been in the beauty business for over 45 years and we are looking for passionate estheticians/makeup artists with retail sales experience to join our growing team at Sunridge Mall in Calgary! 

What We Offer:

  • Permanent position at our Sunridge Mall location in Calgary
  • Wage is determined based on level of experience
  • Commissions and tips
  • Advancement opportunities

Required Skills and Qualifications:

  • Minimum 1 year of experience
  • Experienced Esthetician/Makeup Artist
  • Energetic and self-motivated
  • Strong passion for fashion
  • Retail sales savvy
  • Available to work extended flexible mall retail hours


Please visit our website,, to learn more about our exciting products and services.

Submit your resume (including references) and cover letter by e-mail to  Please explain in your cover letter why you would be an asset to our growing company. 

We look forward to hearing from you!